Subscriptions

This policy explains how KAVIORA subscriptions work, how they are billed, and how to change or cancel one. It applies to subscriptions purchased on trykaviora.com.

How a subscription works

When you choose a delivery plan instead of a one-time purchase, you are agreeing to a recurring order. We send your product on the schedule you selected, and take payment automatically each time using the payment method you provided.

Billing

Your first payment is taken when you place the order. After that, you are charged at the start of each renewal period on the same schedule — every month, on the same date each month. The amount and the frequency are shown clearly on the product page before you buy and again in your order confirmation.

Prices may change. If we change the price of your plan we will tell you by email at least 30 days before it takes effect, so that you can cancel first if you would rather not continue.

Pausing and cancelling

There is no minimum term on the monthly plan. You can pause or cancel at any time, and there is no cancellation fee.

To cancel, email support@trykaviora.com. There is no self-service portal — cancellations are handled by email so that both sides have a written record of the request and its date. Cancellation takes effect from your next renewal — we do not refund an order that has already been paid for and dispatched, though your statutory rights still apply to the goods themselves (see the Returns & Refunds policy).

Please cancel at least 48 hours before your next renewal date. If a renewal has already been processed, we may not be able to stop it.

Annual plan (12-month term)

The annual plan is billed monthly at €50 a month for 12 months, against a standard one-time price of €78 a box. Completing the term is what earns the lower rate. The term ends after your twelfth order: the plan does not roll on into a second year, and nothing further is charged unless you choose to start a new one.

You can cancel an annual plan at any time. If you cancel before the 12 months are up, the boxes you have already received are re-charged at the standard one-time price — a difference of €28 for each box sent. Nothing is charged for boxes you will not receive.

Put plainly: complete the year and you pay €50 a box; cancel early and you pay €78 a box, the same as anyone buying one at a time.

Worked example. You cancel after 5 months, having received 5 boxes. You have paid 5 × €50 = €250. Those 5 boxes are re-charged at €78 each, so €140 is due — bringing the total to €390, exactly what 5 one-time purchases would have cost. Everything already delivered is yours to keep.

Your first 14 days are not affected. If you cancel within 14 days of taking out an annual plan, your statutory right to cancel a distance contract applies and no difference is charged. See the Returns & Refunds policy.

We will always tell you the exact amount before anything is charged. If you complete the full 12 months, nothing further is owed and the plan continues month to month at the standard rate unless you tell us otherwise.

United Kingdom. The same terms apply in sterling: the annual plan is £42 a month against a standard one-time price of £65 a box, and the difference charged on early cancellation is £23 for each box sent.

Failed payments

If a payment fails we will retry it and let you know by email. If it cannot be collected after several attempts, the subscription is paused. Nothing is dispatched while a subscription is paused.

Your right to cancel a distance contract

If you are a consumer in the European Union or the United Kingdom, your statutory 14-day right to cancel a distance contract applies to a subscription order in the same way it applies to a one-time order, subject to the same sealed-goods exception for hygiene reasons. See the Returns & Refunds policy.

Changes to this policy

If we change how subscriptions work in a way that affects existing subscribers, we will email you before the change takes effect.

Contact

Email support@trykaviora.com. We aim to reply within two working days.